Returns & Exchanges
At Rapsodo®, we stand by our data-driven technology and want to ensure you have the best tools for your game. If you are not completely satisfied with your purchase, you may return your eligible products within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Contact our dedicated support team or visit our online returns portal with your order number and email address to start the process.
Prepare Your Package
Place the item in its original packaging including all monitors, cables, and accessories to ensure a smooth inspection process.
Attach Shipping Label
Affix the prepaid shipping label provided by our team to the exterior of your box and drop it off at any authorized carrier location.
Receive Refund or Exchange
Once our technicians verify the hardware's condition, we will process your refund to the original payment method or ship your replacement unit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing